We are currently offering both in-person & telehealth options at both locations.
We ask that if you have been exposed to someone who has tested positive, or if you are experiencing a fever, or symptoms which might be Covid-related, that you use telehealth until you are feeling well or test negative.
Masks are required for in-office appointments.
Please call 304-241-1766 for further information.
Mountaineer Psychological Services
Frequently Asked Questions
Do you have an after-hours number?
No. Though our phones are monitored, they are only answered during business hours.
If you have a mental health emergency (e.g., thoughts of harming yourself or someone else, feel out of control) or are concerned someone is in crisis, you should call 911, present to your local emergency department, or call the national crisis number 1-800-273-8255 (1-800-273-TALK).
You can also text HOME to 741741.
Emails and social media are not constantly monitored and should never be used in emergency situations.
What are your hours?
Our clinicians are independent contractors and hours vary by provider. Our offices are open Monday – Friday 8 am to 4 pm and on select evenings.
Do you have any providers who prescribe medications?
No. We offer behavioral health, but not psychiatric services.
How do I know if you accept my insurance?
Insurance plans are highly personalized and variable. We make it easy by confirming your coverage and getting pre-authorizations for you! That’s why we need your insurance information to schedule. We will tell you what your deductible or co-pay is, and which of our providers can except your coverage.
Can I be seen if I don’t have insurance (or don’t want to use it)?
We offer private pay rates of $150 for an intake session and $100 per individual session. Private pay evaluations start at $650. We do offer payment plans but we do not use a sliding fee scale.
How do I know if I could benefit from therapy?
Receiving mental health treatment can be liberating, shows strength in recognizing and addressing a need for change from unproductive or even destructive patterns of thinking and behavior, and is an important component of overall wellness.
Anyone who has ever felt overwhelmed, had difficulty looking at a situation from all perspectives without judgment, or just wished they could have someone with whom to talk through a difficult circumstance could benefit from therapy.
There is one exception: No one should be “forced” to attend therapy. In order to fully benefit from mental health services, the client must be willing and ready to participate. Trying to push someone can actually cause harm.
Do you accept Medicaid?
Some of our providers are able to accept West Virginia Medicaid. Because there are many types of Medicaid plans, we need to have your specific information before we can fully determine this. We cannot accept Medicaid from any other state.
Can both of my children be seen at your facility?
Yes, but they would need to be seen by different providers. We believe all clients need to feel their privacy is respected and valued. This also applies in cases of partners and other family members.
Can I get services started for someone I’m concerned about?
If you are wanting to facilitate therapy services for an adult, you can provide information (presenting concern, insurance information); however, the person must consent to attend and set up their own appointment. We cannot contact an adult who is not our patient.
Do you do court ordered evaluations?
Do you do ADHD evaluations?
Yes! Click here to learn more about clinical evaluations.
What should I expect in therapy?
Therapy sessions can be for individuals, couples, or families, are usually held once a week to once a month, and are scheduled on the hour for 55 minutes of service.
Active engagement from both therapist and client is essential to a positive therapeutic outcome. We believe it is vitally important for clients to feel relaxed and to be able to relate well to their provider.
Therapy can be brief (limited to a few sessions) or more long-term and the type and duration of interventions is jointly decided by the client and the therapist.
Click here to learn more about our therapy services.
What should I expect if I’m scheduled for an evaluation?
Evaluations typically include a diagnostic interview (telehealth or in-person) and the completion of psychological assessments (testing). Often, information from collateral sources (teachers, family members, other providers) is also collected.
The interview portion is usually first, and it may be necessary for the provider to obtain pre-authorization before testing can be scheduled. In most situations testing is done in the office (even if the initial interview was conducted using telehealth).
Click here to learn more about clinical evaluations.
Do you take students for training purposes in your practice?
Yes! Undergraduate and provisionally licensed doctoral (“gold card”) students are welcomed. Unfortunately, we are not able to accommodate masters students due to billing and licensing requirements.
Use our contact form to send us a message for more information.
Are all of your providers fully licensed professionals?
Yes. Each of our providers are independently licensed and credentialed.
What types of psychological evaluations do you perform?
There are many different types of psychological evaluations. We can help with most of them, but we do not get involved in child custody cases, perform Social Security disability evaluations, or offer neuropsychological testing.
We are able to travel to correctional facilities and provide expert witness testimony if needed.
Do you offer group therapy services?
At this time, we do not have any active therapy groups.
Do you offer Christian or spiritual counseling?
Many of our providers are willing to work with clients to incorporate religious and/or spiritual beliefs; however, we do not offer Christian counseling per se.
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